FateLumen

What Happens If a Report Has a Technical Problem?

If chart calculation or report generation fails because of a confirmed system error, the system records the failure and restores the credits used for that failed report. You can then try again.

Questions about a completed payment or order can be sent through the contact entry shown on the website. Payment refunds are reviewed according to the applicable order status and published terms; they are not automatic simply because an interpretation feels different from expectations.